Redeem guide

How to Redeem a Sephora Gift Card

Q: How do I use my Sephora gift card for my purchase?

Add items to your bag at Sephora.com, go to the Payment section at checkout, enter the 16-digit gift card number and 8-digit PIN, and select Save & Continue . The balance deducts from your order total right away. The app and in-store registers accept the same card.

Q: Where do I enter my Sephora gift card number and PIN?

In the Payment section at checkout — on the website and in the app — not on a separate redeem page. Type both numbers in the gift card fields and apply them; the funds come off the order total rather than loading as account credit beforehand.

Q: Why is my Sephora gift card not working?

Usually a mistyped 16-digit number or 8-digit PIN, with extra digits left unscratched at the end of the foil. Region mismatch, a VPN, or a saved card on your account can also block it. See the troubleshooting section above for the fix per cause.

Q: Can I use a Sephora gift card from another country?

No. A Sephora gift card is tied to the country it was issued for and only works on that country’s Sephora site, app, and stores. Balances cannot be transferred between Sephora regions, so buy the card for the region you actually shop in.

Q: Do Sephora gift cards expire?

No. Sephora gift cards, eGift cards, and store merchandise credits have no expiration date and carry no fees against the unused balance, so any leftover amount stays on the card for a future purchase.

Q: Can I use a Sephora gift card in store?

Yes. Hand the physical card to the cashier or show the eGift card’s QR code on your phone at any participating Sephora location in the US or Canada, including Sephora at Kohl’s. No sign-in is needed.

Q: How many Sephora gift cards can I use on one order?

Up to two gift cards or eGift cards per online order. If you need to combine more than two, take them to a Sephora store, where the cashier can apply additional cards to your purchase.

Q: What happens if my Sephora gift card doesn't cover the full total?

The gift card applies to the order total first — including tax and shipping — and you pay any remainder with a second method such as a credit or debit card or PayPal. The gift card still covers everything its balance allows.

Spend it at checkout online, in the app, or at the register

A Sephora gift card carries a 16-digit number and an 8-digit PIN. You apply both at checkout rather than pre-loading them to your account — pick the surface you shop on and follow the steps below.

Code format

16-digit number + 8-digit PIN

Enter both parts exactly as shown on your card.

Jump to redeem steps

Quick Answer: Using Your Sephora Gift Card

To redeem a Sephora gift card, add items to your bag at Sephora.com, go to the Payment section at checkout, and enter the 16-digit gift card number and 8-digit PIN. The amount deducts from your order total instantly; any unused balance stays on the card for next time, and the gift card applies to whatever Sephora sells.

Three Ways to Apply Your Sephora Gift Card

A Sephora gift card is spent at the moment you check out — there is no separate redeem screen that loads it as account credit first. The same 16-digit number and 8-digit PIN work in three places: the Sephora website, the Sephora app, and at a Sephora register. On a physical card, scratch off the foil panel on the back to reveal both numbers before you start.

On the Sephora Website

This is the most common path for an eGift card delivered by email. Use the Sephora site for the same country your card was issued for.

Sign in to your account at Sephora.com, or create one if you are new.
Add eligible items to your Basket and select Checkout.
In the Payment section, enter your 16-digit Gift Card Number and 8-digit PIN.
Select Save & Continue to apply the funds.
Confirm the gift card amount is deducted from the order total shown on the right, then place the order.

If the gift card does not cover the full total — tax and shipping are included in that figure — add a second payment method to settle the remainder.

In the Sephora App

The Sephora app uses the same checkout, with the gift card entered under your payment methods. Use the app version for the same region as your card.

Open the Sephora app and sign in to your account.
Add items to your basket and tap through to checkout.
Open the Payment Method tab and choose to add a gift card.
Enter the gift card number and PIN, then tap Save and Continue.
Check that the balance is deducted from your total before you confirm the order.

An eGift card on your phone also shows a scannable QR code, which is the same code a cashier scans when you pay in store.

At a Sephora Store

Gift cards work at the register in participating Sephora locations across the United States and Canada, including Sephora at Kohl’s. No account or sign-in is required.

Bring the physical card, or pull up the eGift card on your phone.
Hand the card to the cashier, or show the eGift card’s QR code for scanning.
For an emailed card with no QR code, present or read out the gift card number and PIN.
The cashier applies the balance and charges any remainder to your other payment.

You can use up to two gift cards or eGift cards on a single order online; to combine more than two, take them to a Sephora store.

What a Sephora Gift Card Pays For

A Sephora gift card spends like cash across the full Sephora catalog — makeup, skincare, fragrance, haircare, beauty tools, and gift sets — both online and at the register. It also covers tax and shipping as part of the order total, so a card can fund an entire purchase as long as the balance is large enough.

It is not store credit you have to activate in advance, it is not transferable to a Sephora account in a different country, and it cannot be exchanged for cash except where state law requires. Treat it as a region-bound balance you draw down at checkout.

Use it for: any product Sephora sells online or in store, plus the tax and shipping on that order.
Best match: a beauty shopper who wants to pay with a fixed balance and keep a card off file.

Why Your Sephora Gift Card Says Invalid

Most failed Sephora redemptions come down to how the number and PIN were entered, or a mismatch between the card’s region and where you are shopping. Work through the matching cause below before contacting support.

“Invalid card” — number or PIN mistyped

This is the most frequent error. The card carries a full 16-digit number and an 8-digit PIN, and there are sometimes extra digits hiding at the very end of the scratch panel. Re-scratch the foil completely and re-enter every digit; if you copied an eGift code, type it in manually instead, since a stray space in a pasted code reads as invalid even when it looks clean.

Wrong region or country mismatch

A Sephora gift card is tied to the country it was issued for and must be used on that country’s Sephora site, app, or stores. Balances do not move between Sephora regions. A VPN or shopping while traveling can also trigger a regional block at checkout — turn the VPN off and shop on the matching country’s Sephora site to clear it.

A saved payment card blocks the gift card

If you have a debit or credit card saved to your Sephora account, a gift-card-only checkout can stall on that saved method. Remove or deselect the saved card in your payment settings, then re-enter the gift card number and PIN and select Save & Continue.

The balance does not cover the full order

The gift card applies to the order total first, and that total includes tax and shipping. If the card balance is short, checkout will not complete on the gift card alone — add a second payment method for the difference, and the gift card still covers everything it can.

Where to Buy a Sephora Gift Card Online

Shoppers come looking for another Sephora gift card after spending the first one, when buying a beauty gift for someone in a specific country, or when an overseas payment card keeps getting declined at Sephora checkout. A gift card sidesteps all three — it is a fixed balance you apply directly at the register or online basket.

MyGiftCardSupply delivers Sephora gift card codes by email, in the region you select, so you can apply the number and PIN the same day you order. Buy a Sephora gift card online from MyGiftCardSupply and pick the country that matches the Sephora site you shop on, since balances are region-specific.

Sources

Sephora — Gift Card Terms, Conditions & FAQs, Sephora — Gift Cards & Balance, Sephora — Payment Methods, Sephora — Contact Us.