MyGiftCardSupply Return & Refund Policy
We want you to feel confident every time you buy from us. This page explains how we handle returns, refunds, and issues with the gift cards you purchase. If you ever need help, our support team is available — most issues are resolved within 24-48 hours.
Last updated: October 27, 2026
Quick overview
- Digital gift cards are final once the code has been revealed. Like cash, a revealed code has full value, so we can't accept returns once it's been viewed or used.
- Faulty codes: if a code does not work, contact us within 30 days of delivery. Once we confirm the code is invalid or inactive, we replace it or refund you.
- Change of mind: unrevealed cards can be returned within 7 days of purchase. There is no restocking fee.
- If your order is delayed or doesn't arrive, we'll either resend it or issue a full refund.
- If we make a mistake (wrong card, wrong amount), we make it right.
When we issue a replacement or refund
Faulty codes
Faulty codes: if a code does not work, contact us within 30 days of delivery. Once we confirm the code is invalid or inactive, we replace it or refund you.
This covers a card that doesn't activate, can't be redeemed, or has an issue that stops it working on its intended platform. To make a claim:
- Contact us within 30 days of delivery at [email protected]
- Include your order number, the gift card code and a screenshot of the error you see when redeeming it
- Our team will investigate with our supplier to confirm the card was inactive at the time of delivery — most cases are resolved within 24-48 hours
- If the card is confirmed defective, we'll send you a replacement card at no additional cost. If a replacement isn't possible, we'll issue a refund to your original payment method.
Conditions:
- Our supplier must confirm the code is invalid or inactive. A report that a code doesn't work isn't enough on its own.
- The card must not have been redeemed or used on the intended platform
- The card must not have been shared, posted, or attempted on unauthorized third-party platforms (see exclusions below)
Change of mind
Change of mind: unrevealed cards can be returned within 7 days of purchase.
The code must not have been revealed, redeemed, or used. Once a code has been viewed it can no longer be returned, since its value may already have been transferred.
- Contact us within 7 days of your purchase with your order number
- Approved refunds are issued to your original payment method within 3-5 business days
- We don't charge a restocking or return fee
Order delays or non-delivery
Most orders deliver to your inbox within seconds of payment. Occasionally:
- An order may be delayed due to inventory availability or supplier issues (this can take several hours in rare cases)
- Or the delivery email may not reach you (check your spam folder first)
If you haven't received your card within 2 hours of payment:
- Check your spam folder first
- Contact us with your order number
- We'll either resend the delivery, OR if we cannot fulfill the order within a reasonable time, issue a full refund to your original payment method
- Refunds process within 3-5 business days
Wrong card, wrong amount, or our error
If we send you the wrong product, the wrong denomination, or otherwise make a mistake:
- Contact us within 60 days of your purchase
- We'll issue a replacement of the correct card or a full refund — your choice
Duplicate charges or billing errors
If you were charged twice or see an unexpected charge:
- Contact us with the order numbers and date
- We'll investigate within 48 hours and refund any verified duplicate immediately
What we can't help with
To protect our customers and prevent fraud, we cannot provide replacements or refunds in the following situations:
Cards used on unauthorized third-party platforms
We are unable to verify or replace gift cards that have been entered or attempted on unauthorized third-party platforms. These services are common targets for scams. Once a code has been shared with a third party, we have no way to verify what happened to it.
Always redeem your gift card directly on the official platform (e.g., Apple, Steam, PlayStation, Amazon, etc.).
Cards that have been redeemed
Once a gift card code has been redeemed, its value has been transferred and is no longer recoverable. We cannot replace or refund cards that have been used, partially used, or claimed on a recipient account.
Cards shared with others
If you forwarded a gift card to a third party (gift, sale, trade, etc.) and they had a problem with it, we can only work with the original purchaser of record. We recommend not sharing codes until you've confirmed they activate correctly.
Fraudulent transactions
If our team determines that a purchase was made fraudulently or violates our Terms of Service, we may decline a refund and report the transaction.
Refund processing
When a refund is issued:
- Original payment method — refunds are returned to the card or PayPal account used for purchase (crypto refunds are covered below)
- Processing time — typically 3-5 business days, though it may take up to 10 business days to appear on your statement depending on your bank
- Currency — refunds are issued in the same currency you paid
Crypto refunds and overpayments
Crypto refunds and overpayments are returned in the same cryptocurrency you paid with, to the wallet address the payment came from. The amount is based on the order's USD value at the time of purchase, minus the network fee for sending the refund. For faulty codes we replace the card first. We do not pay crypto refunds in cash, bank transfer, or a different cryptocurrency.
Our Policy for Refunds on Crypto Overpayments explains how to report an overpayment.
How to contact us
| Method | Details | Response time |
|---|---|---|
| [email protected] | Within 24 hours, often much faster | |
| Order confirmation | Reply directly to your order email | Within 24 hours |
When contacting us, always include:
- Your order number
- Your purchase email
- The specific issue (with screenshots if possible)
Consumer rights and legal notes
Nothing in this policy limits the rights you have under applicable consumer protection laws in your country or state of residence. If you're a customer in the European Union, United Kingdom, California, or another jurisdiction with specific consumer protections, you retain all statutory rights even where this policy may state otherwise.
We're committed to fair dealing and resolving issues constructively. If you feel a decision we've made is incorrect, please email [email protected] with the subject line "Escalation request" and a senior team member will personally review your case.
Our commitment
MyGiftCardSupply has built a reputation as a trusted U.S. supplier of digital gift cards through years of focus on authentic products and responsive support. We sell only genuine cards sourced from authorized suppliers. We're committed to standing behind every order — and to being transparent when things go wrong.
Thank you for trusting us with your gift card purchases.
