MyGiftCardSupply Return & Refund Policy
We want you to feel confident every time you buy from us. This page explains how we handle returns, refunds, and issues with the gift cards you purchase. If you ever need help, our support team is available — most issues are resolved within 24-48 hours.
Last updated: May 29, 2026
Quick overview
- Digital gift cards are final once the code has been revealed. Like cash, a revealed code has full value, so we can't accept returns once it's been viewed or used.
- Changed your mind? You have 7 days to return an unrevealed card. If you haven't revealed the code, contact us within 7 days of purchase for a full refund — no restocking fee.
- If a card you receive doesn't work or wasn't activated correctly, we'll replace it. Just contact us within 7 days of your purchase and we'll investigate.
- If your order is delayed or doesn't arrive, we'll either resend it or issue a full refund.
- If we make a mistake (wrong card, wrong amount), we make it right.
When we issue a replacement or refund
Defective or unused/inactive gift cards
If a card you purchased doesn't activate, can't be redeemed, or has issues that prevent it from working on its intended platform:
- Contact us within 7 days of your purchase at [email protected]
- Include your order number and the gift card code you're having trouble with
- Our team will investigate with our supplier to confirm the card was inactive at the time of delivery — most cases are resolved within 24-48 hours
- If the card is confirmed defective, we'll send you a replacement card at no additional cost. If a replacement isn't possible, we'll issue a refund to your original payment method.
Conditions:
- The card must not have been redeemed or used on the intended platform
- The card must not have been shared, posted, or attempted on unauthorized third-party platforms (see exclusions below)
Changed your mind?
If you've purchased a gift card and no longer want it, you can request a change-of-mind refund within 7 days of purchase — provided the card code has not been revealed, redeemed, or used. Once a code has been viewed it can no longer be returned, since its value may already have been transferred.
- Contact us within 7 days of your purchase with your order number
- Approved refunds are issued to your original payment method within 3-5 business days
- We don't charge a restocking or return fee
Order delays or non-delivery
Most orders deliver to your inbox within seconds of payment. Occasionally:
- An order may be delayed due to inventory availability or supplier issues (this can take several hours in rare cases)
- Or the delivery email may not reach you (check your spam folder first)
If you haven't received your card within 2 hours of payment:
- Check your spam folder first
- Contact us with your order number
- We'll either resend the delivery, OR if we cannot fulfill the order within a reasonable time, issue a full refund to your original payment method
- Refunds process within 3-5 business days
Wrong card, wrong amount, or our error
If we send you the wrong product, the wrong denomination, or otherwise make a mistake:
- Contact us within 60 days of your purchase
- We'll issue a replacement of the correct card or a full refund — your choice
Duplicate charges or billing errors
If you were charged twice or see an unexpected charge:
- Contact us with the order numbers and date
- We'll investigate within 48 hours and refund any verified duplicate immediately
What we can't help with
To protect our customers and prevent fraud, we cannot provide replacements or refunds in the following situations:
Cards used on unauthorized third-party platforms
We are unable to verify or replace gift cards that have been entered or attempted on unauthorized third-party platforms. These services are common targets for scams. Once a code has been shared with a third party, we have no way to verify what happened to it.
Always redeem your gift card directly on the official platform (e.g., Apple, Steam, PlayStation, Amazon, etc.).
Cards that have been redeemed
Once a gift card code has been redeemed, its value has been transferred and is no longer recoverable. We cannot replace or refund cards that have been used, partially used, or claimed on a recipient account.
Cards shared with others
If you forwarded a gift card to a third party (gift, sale, trade, etc.) and they had a problem with it, we can only work with the original purchaser of record. We recommend not sharing codes until you've confirmed they activate correctly.
Cryptocurrency purchases — replacement only
For orders paid in cryptocurrency, we provide replacement cards only for defective gift cards. If a replacement is not possible, refunds are issued in USD-equivalent value at the time of refund (not in original cryptocurrency units), processed via standard methods.
Fraudulent transactions
If our team determines that a purchase was made fraudulently or violates our Terms of Service, we may decline a refund and report the transaction.
Refund processing
When a refund is issued:
- Original payment method — refunds are returned to the card or PayPal account used for purchase (see cryptocurrency note above)
- Processing time — typically 3-5 business days, though it may take up to 10 business days to appear on your statement depending on your bank
- Currency — refunds are issued in the same currency you paid
How to contact us
| Method | Details | Response time |
|---|---|---|
| [email protected] | Within 24 hours, often much faster | |
| Order confirmation | Reply directly to your order email | Within 24 hours |
When contacting us, always include:
- Your order number
- Your purchase email
- The specific issue (with screenshots if possible)
Consumer rights and legal notes
Nothing in this policy limits the rights you have under applicable consumer protection laws in your country or state of residence. If you're a customer in the European Union, United Kingdom, California, or another jurisdiction with specific consumer protections, you retain all statutory rights even where this policy may state otherwise.
We're committed to fair dealing and resolving issues constructively. If you feel a decision we've made is incorrect, please email [email protected] with the subject line "Escalation request" and a senior team member will personally review your case.
Our commitment
MyGiftCardSupply has built a reputation as a trusted U.S. supplier of digital gift cards through years of focus on authentic products and responsive support. We sell only genuine cards sourced from authorized suppliers. We're committed to standing behind every order — and to being transparent when things go wrong.
Thank you for trusting us with your gift card purchases.
