Customer Support

Before you ask...

Frequently Asked Questions

How do I access my gift card purchase?
After your purchase, you will be emailed a link to access the scanned image of your gift card. We most typically send to the email address your payment details are linked to, such as your PayPal address.
When will I receive my order?
Typically orders take only a couple minutes. If it is your first time purchasing, please be patient as sometimes first time customers require a manager’s approval. If you still haven’t received your gift card, please check your spam folder.  
How do I redeem my gift card?
Most of the gift cards available on MyGiftCardSupply have dedicated how-to pages for how to redeem here
I am getting an error when I try to redeem my gift card...
Most gift cards require you to have your account settings configured to the United States. Go into your account settings, change the country to United States then try again. If your card is still not redeeming, send us a message and we will assist you.
Why was my order refunded?

In the unfortunate event we had to refund your order, it could have been due to a number of reasons. We do have limits on how much can be purchased per customer, and we do have some fraud risk software that sometimes will tell us it is not safe to process the transaction. To ensure the most fair analysis, don’t use any VPN or proxy when making your purchase.

I am outside the US, can I use your gift card?
You can use your gift card from outside the US. Your account will need a US address or to be registered in their US store. 
What is the expiration date of my gift card?
All gift cards sold on MyGiftCardSupply are without an expiration date.

Open a Support Ticket

If you’re having any problems with our service please send us a message. Please browser our FAQ section to the left before sending your message.

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You can also reach us by mail:

P.O. Box 1553
Boulder, CO 80306