Customer Support

Typically orders take only a couple minutes. If it is your first time purchasing, ID verification may be required. Check your email for instructions on how to complete this process. Once your ID has been submitted, it usually only takes a few minutes for us to approve and send out your order! If you still haven't received your gift card, please check your spam folder.

In the unfortunate event we had to refund your order, it could have been due to a number of reasons. We do have limits on how much can be purchased per customer, and we do have some fraud risk software that determines whether a transaction is unsafe to process. To ensure the most fair analysis, don’t use any VPN or proxy when making your purchase.

• Complete: Your order is complete! You can access your gift card codes in your account or by clicking the link sent to your email address.
• Authorized/Processing: Your order is in queue for processing. Normally this only takes a few minutes, but occasionally can take longer.
• Pending: Your payment is incomplete. Please view your order from your account to complete payment.
• Pending Payment Confirmation: We are waiting for the payment provider to confirm your payment. No action is needed; we'll email you as soon as it clears.
• Failed: Your payment did not go through, so the order was not placed. Please check with your bank, then try again.
• Refunded: Your order was refunded. Contact support if you didn't request this.
• Cancelled: Your order was cancelled. Please allow up to 24 hours for your payment to be reflected in your account.
• Modified Order: Due to a technicality in your order, your order has been modified. If you need help with this order, please contact customer support.
• Not Paid in Full: We received less than the full amount for this order. To complete payment, please contact customer support.
• Waiting for ID: We need you to complete our ID verification. Please check your email for the link or visit your account to find the link in your order.
• ID Uploaded: We are currently reviewing your ID. Once your ID is approved, you will receive an email with your card codes.
• Out of Inventory: The product(s) you ordered are currently out of inventory. We have been notified of this issue and have escalated to management. You will be notified as soon as your codes are ready.

Please contact customer support.

Gift cards are region-locked by the issuing brand and work only with accounts registered in the card's region. Please choose the card that matches your account's country.

For security, we apply purchase and velocity limits to all payment methods, including cryptocurrency. Limits depend on your account history and verification status. If you've reached a limit, please wait for it to reset or contact customer support. Splitting an order or switching payment methods to get around a limit isn't allowed and may lead to cancellation.

When your order is completed, you will receive an email with a link to access your codes. You can also access your codes by signing into your account, viewing your order, and clicking "View Codes."

Gift cards are region-locked by the issuing brand and work only with accounts registered in the card's region. Please choose the card that matches your account's country.

If you are still having trouble redeeming your gift card, please contact customer support.

If you are receiving this error, please contact customer support.

All gift cards sold on MyGiftCardSupply do not have an expiration date.

An eSIM is a digital SIM that lets you activate a cellular plan without needing a physical SIM card. Our eSIMs are data-only and do not include a phone number for calls or SMS.

No. Our eSIMs are data-only and do not provide a local phone number for calls or SMS. Your existing SIM card continues to handle calls and regular texts. Apps like WhatsApp, iMessage, or Telegram work over data with your existing number.

No — our eSIMs are data-only. They do not include a local phone number for voice calls or SMS texting. They're perfect for mobile data use, like browsing, email, WhatsApp, iMessage, and other internet apps.

Most iPhones from XS / XR onward support eSIM. Many Android models do too. You can check under Settings → Cellular → Add eSIM on iPhone, or Settings → Network → SIMs on Android.

Yes. With Dual SIM, you can keep your existing SIM for calls and SMS, and use our data-only eSIM for internet. This works on compatible iPhone and Android devices.

You can activate your eSIM by scanning a QR code, using a carrier app, or entering details manually. Our eSIMs are data-only, so your original SIM continues to handle calls and SMS.

For customers who purchase from us, we provide complete step-by-step activation instructions on our eSIM delivery page. IMPORTANT: After activation, make sure you set your eSIM as the data line and enable Data Roaming to start using data abroad.

This is usually because your eSIM is not set as the data line or data roaming is disabled.

1. Go to Settings → Cellular (or Mobile Data) → Cellular Data and ensure your eSIM is selected.
2. Make sure Data Roaming is ON for the eSIM.
3. Restart your phone.
4. On Android, go to Settings → Network → SIMs → turn on Mobile Data and Roaming. If it still doesn't work, try toggling Airplane Mode or contact us for APN details.

Yes. Our eSIM is data-only. Your original SIM will continue to work for calls and SMS. Your phone will use our eSIM for data and keep your existing number for calls and texts.

Yes. Our eSIM is data-only. Your physical SIM continues to handle calls, SMS, and can remain the number used by iMessage or WhatsApp.

On iPhone: Settings → Cellular → Cellular Plans → set your physical SIM as Default Voice Line. Under Messages → Send & Receive, make sure your original number is selected. On Android: Settings → Network & Internet → SIMs → set defaults for calls and SMS.

When you install a data-only eSIM, your iPhone may reassign iMessage. You need to manually set it back to your original SIM's number.

Go to Settings → Messages → Send & Receive, and under 'Start New Conversations From' select your original number.

This sometimes happens after adding or switching SIMs. It may take up to 24 hours to activate.

Turn off iMessage and FaceTime, restart your phone, turn them back on, and make sure your original number is selected under Send & Receive.

Yes. On iPhone or Android, you can pick which line supplies data. Typically you'll use our eSIM for data, while your original SIM stays for calls and SMS.

On iPhone: Settings → Cellular → Cellular Data. On Android: Settings → Network & Internet → SIMs → choose your data SIM. Also make sure Data Roaming is enabled for the eSIM if you're abroad.

Yes. These apps work over internet data. Our eSIM provides the data connection, and your existing SIM number stays tied to these apps, so you can continue using them as usual.

Not directly. Our eSIM is data-only and does not provide a number for SMS. You will continue to receive verification codes on your original SIM if it remains in your phone and active.

WhatsApp itself supports only one number per device. Some Android phones allow 'Dual Messenger' to install a second copy of WhatsApp tied to your other SIM.

Usually activation is instant once you scan the QR code and enable the plan. Sometimes it may take a few minutes for data to start. Make sure Data Roaming is on.

On iPhone: Settings → Cellular → select eSIM plan → Remove Cellular Plan. On Android: Settings → Network → SIMs → remove plan.

On iPhone, check under Settings → Messages → Send & Receive. On Android, go to Settings → Network & Internet → SIMs to see which SIM is set for SMS.

Try resetting network settings. This won't erase your content but will reset Wi-Fi passwords and network configs.

It depends on the plan you purchased. Some of our eSIM plans cover multiple countries or entire regions (like Europe or Asia), while others are country-specific.

Yes, you can set up the eSIM on your device ahead of time. Just install it and turn it off until you reach your destination. Then enable the eSIM and Data Roaming when you arrive.

Yes. WhatsApp stays linked to your original number, regardless of which SIM is providing the data.

Yes. As long as you keep your original SIM in the phone and have roaming enabled (or are in your home country), you can still get calls and texts.

Ensure your eSIM is turned on, set as the data line, and Data Roaming is enabled. Try toggling Airplane Mode or restarting your phone.

Most of our eSIM plans support using your phone as a hotspot. Check your specific plan details or ask us.

Most eSIM plans start counting validity days from the moment they first connect to a local network.

Yes. eSIM technology is built into your device's hardware and secured by your operating system. There's no removable card to lose.

In some cases where the gift card was already opened and the codes were seen, you may not be eligible for a refund.

To see if you are eligible, please contact customer support.

Once your order has been successfully refunded, it may take 2-3 days to return to your account.

Please make sure you are using the same email you used when placing an order. If your password is incorrect, please reset your password.

If you still need help, please contact customer support.

Please double-check that you typed in your email correctly, and that it's the same email you used to place orders.

Also, check your spam folder in case your verification code was accidentally marked as spam.

If you still haven't received it, please contact customer support.

You are not able to change your email through your account. If you placed an order with the wrong email, contact customer support.

Visit a product and click the "Gift" button next to the "Add to Cart" button. Add the recipient name, email, and optionally a message and send date, then click "Make It a Gift!"

If you have already received a gift card, you can copy the gift card codes (or take a screenshot) and send them to a friend; however, sending the order delivery link will not work, as your friend will be required to sign into your account to access the codes.

ID verification typically takes only a few minutes to either be approved or rejected; however, if it's taking longer than expected, feel free to contact customer support.

The email you received tells you the main reason why your ID verification failed.

To ensure your ID verification passes, please provide a clear, non-blurry photo of your ID and of your face (selfie). Also, make sure your billing information matches what's printed on your ID.

There is a link in the first ID verification email you received that allows you to cancel your id verification.

We apologize for the inconvenience, but to ensure the safety of our customers we need you to verify your account using your ID. It's easy and only takes about 45 seconds.

Using the camera on your computer or phone, take a photo of your ID (front and back) and your face (selfie). Once you are verified your account will be approved, and ID verification will never be required of you again.

Here are some guidelines when submitting your ID verification:

• Make sure the text on front and back of your ID is clear and legible.
• Take a live selfie using your webcam or phone. Do not upload an old image of yourself.
• Make sure the ID you are submitting is a government-issued ID such as a passport, national ID card, or a driver's license.
• To produce the best image possible, use your phone instead of your computer, and take the photos in a room with good lighting.

Tip: The verification process will be faster and smoother if you write your MyGiftCardSupply order number on a piece of paper and hold it in view while taking your selfie.

We accept credit and debit cards, PayPal, cryptocurrency, and OXXO cash vouchers (Mexico):

• Credit card
• Debit card
• PayPal
• Crypto (Bitcoin, Bitcoin Lightning, and Litecoin)
• OXXO cash voucher (Mexico)

See More Ways to Pay for how each method works.

To request a deletion of all your data, please contact customer support.

If you want to unsubscribe from our emails, click "Unsubscribe" at the bottom of your email.

We're sorry, but there is no action we can take. If you purchased our gift cards and the codes were seen by anyone, we are not able to refund the codes.

Since you chose to do business with someone who scammed you, you are liable for repercussions.

Please note: Scamming is common in the gift card industry. If someone asks you to pay for services or use a gift card as a payment method, be careful. This may be a scam. We are not liable legally, and we cannot give you a refund.