Redeem guide

How to Redeem a Best Buy Gift Card

Q: How do I use a Best Buy gift card online?

Add items to your cart on the Best Buy site that matches your card’s region, go to the Payment step at checkout, and enter the 16-digit gift card number and 4-digit PIN in the Gift Cards field, then select Apply . The amount comes off your order total, and you pay any remainder with another method.

Q: Where do I enter my Best Buy gift card number and PIN?

In the Gift Cards section of the Payment step at checkout — not the promo or coupon box. The gift card number is 16 digits and the PIN is 4 digits; on a physical card both are on the back under the strip, and on a digital eGift they’re in the delivery email.

Q: Why is my Best Buy gift card not working?

The most common cause is a region mismatch — a Best Buy US card used on bestbuy.ca, or a Canada card used on BestBuy.com. Other causes are a mistyped number or PIN, a card that wasn’t activated at purchase, or an order total larger than the card’s balance. See the troubleshooting section above for the fix per case.

Q: Can a Best Buy gift card bought in the US be used in Canada?

No. Best Buy US and Best Buy Canada gift cards are separate regional cards and can’t be used across the border. A U.S. card works only on BestBuy.com and at U.S. stores; a Canadian card works only on bestbuy.ca and at Canadian stores. There’s no way to convert one region to the other.

Q: Do Best Buy gift cards expire?

No. Best Buy gift cards have no expiration date and no fees, so the balance stays available until you spend it. They aren’t redeemable for cash except where required by law.

Q: How many Best Buy gift cards can I use on one order?

Up to 10 gift cards per order on BestBuy.com and up to 15 per transaction in a U.S. store; Best Buy Canada allows up to 2 per order on bestbuy.ca. Best Buy applies gift card funds before charging any credit or debit card, so you can stack cards and cover the rest with another payment method.

Apply it at checkout on BestBuy.com, in store, or in the Best Buy app

A Best Buy gift card is applied as payment at checkout, not redeemed into a separate balance. Match the card to its region — Best Buy US and Best Buy Canada cards are separate — then enter the number and PIN.

Code format

card number + PIN

Enter both parts exactly as shown on your card.

Jump to redeem steps

Redeeming a Best Buy Gift Card: Quick Answer

To use a Best Buy gift card, add items to your cart on the Best Buy site that matches your card’s region, and at checkout enter the 16-digit gift card number and 4-digit PIN in the gift card field, then apply it. The card pays toward that order — Best Buy uses gift card funds before any credit or debit card. Best Buy gift cards never expire and carry no fees.

Where to Use Your Best Buy Gift Card

A Best Buy gift card works at checkout on the Best Buy website, at any matching Best Buy store, and through the Best Buy app. It isn’t loaded into a wallet balance — it’s applied as tender the moment you pay, and Best Buy draws down the card first before charging another payment method. Use the version that matches where you shop: a Best Buy US card on BestBuy.com and at U.S. stores, a Best Buy Canada card on bestbuy.ca and at Canadian stores.

On BestBuy.com at checkout

This is the path most people use for a digital or eGift card delivered by email.

Open BestBuy.com (or bestbuy.ca for a Canada card) and add the items you want to your cart.
Select Checkout and continue to the Payment step.
In the Gift Cards section, enter the 16-digit gift card number and the 4-digit PIN, then select Apply.
The card’s value comes off your order total; if anything remains, add a credit card, debit card, or PayPal for the difference and place the order.

You can apply up to 10 gift cards on a single BestBuy.com order; Best Buy Canada allows up to 2 per order on bestbuy.ca.

At a Best Buy store

A gift card works at any register in the country that issued it, whether it’s a physical card or a digital eGift you received by email.

Bring the physical card, or pull up the eGift email or barcode on your phone, when you reach the register.
Tell the cashier you’re paying with a gift card before they total the sale.
Hand over the card to be scanned, or read out the gift card number and PIN so the cashier can enter them.
Cover any remaining total with another payment method to finish the purchase.

In store you can stack up to 15 Best Buy gift cards on a single U.S. transaction, so you don’t have to spend a card down in one trip.

In the Best Buy app

Saving the card in the app keeps the numbers handy and lets you display a scannable barcode at the register.

Open the Best Buy app, sign in, and go to Account.
Select Payments, then Add Gift Card.
Scan the card or enter the gift card number and PIN, then save it to your account.
Choose the saved gift card at app checkout, or show the barcode in store for the cashier to scan.

If you can’t locate a digital code you purchased, retrieve it at Best Buy’s Redeem Gift Cards page using your order details.

Best Buy Gift Card Declined? How to Fix It

When a Best Buy gift card is declined, the cause is almost always one of the four below. Check the region first — it’s the single most common reason a valid card gets rejected online.

Wrong region — a US card on bestbuy.ca, or a Canada card on BestBuy.com

Best Buy US and Best Buy Canada gift cards are separate regional cards and are not interchangeable. A U.S. card entered on bestbuy.ca, or a Canadian card entered on BestBuy.com, is rejected as invalid even though the numbers are genuine. Use the card on the site and in the stores of the country that issued it; there is no way to convert one region to the other.

“Please enter a valid gift card” / invalid number or PIN

This is usually a mistyped gift card number or PIN, or the two values entered in the wrong fields. Re-enter the 16-digit number and 4-digit PIN carefully in the gift card field — not a promo or coupon box — and on a physical card make sure the protective strip over the PIN is fully removed. For a digital eGift, copy the numbers straight from the delivery email.

Card not activated at purchase

If a recently bought card won’t apply, its activation may not have finalized at the register. Keep your receipt and ask the store that sold it to complete activation, or contact Best Buy with the card and proof of purchase to have it switched on.

Not enough balance for the order total

If the order costs more than what’s on the card, the gift card alone can’t complete it. Apply a second gift card or add a credit card, debit card, or PayPal for the remainder — Best Buy spends gift card funds first, then charges the backup payment for the rest.

Where to Buy a Best Buy Gift Card Online

If you’ve drained your last card, or you’re here lining up a tech purchase, a digital Best Buy gift card is the fastest way to fund a BestBuy.com order or an in-store run without putting a bank card on the account.

Buy a Best Buy gift card online and the code arrives by email with the gift card number and PIN ready to enter at checkout the same day. Choose the Best Buy US or Best Buy Canada version up front so the card matches the site and stores where you plan to shop.

Sources

Best Buy — Gift Cards Frequently Asked Questions, Best Buy — Redeem Gift Cards, Best Buy — Gift Card Terms and Conditions, Best Buy Canada — Gift Cards and eGift Cards.