Policy for Refunds on Crypto Overpayments
Updated October 27, 2026
A crypto payment can send more than the order total, for example after a typo in the amount. This page explains how we return an overpayment, and how every other crypto refund works.
How crypto refunds work
Crypto refunds and overpayments are returned in the same cryptocurrency you paid with, to the wallet address the payment came from. The amount is based on the order’s USD value at the time of purchase, minus the network fee for sending the refund. For faulty codes we replace the card first. We do not pay crypto refunds in cash, bank transfer, or a different cryptocurrency.
Reporting an overpayment
If you sent too much, open a support ticket with your order number. We confirm the overpayment on the order, then send the excess back under the rule above.
Underpayments
If you sent too little, the payment invoice lets you send the remaining balance to complete your order.
How long a refund takes
Please allow 3–5 business days for a crypto refund. Smaller refunds are often sent sooner.
Other refunds
Faulty codes, change-of-mind returns and card or PayPal refunds are covered in our Return & Refund Policy and section 8 of our Terms & Conditions.
